CUSTOMER SATISFACTION SURVEY

Dear Valued Customer,

Dengan hormat,

Ecowater Technology Indonesia is committed to providing professional services to all of its clients. We greatly appreciate your support and kindly request your input by completing this questionnaire thoroughly and truthfully.

Ecowater Technology Indonesia mempunyai komitmen memberikan layanan profesional kepada seluruh pelanggan. Kami sangat mengharapkan dukungan dari setiap pelanggan untuk dapat memberikan masukan-masukan melalui pengisian kuisioner ini secara lengkap dan sesuai keadaan sebenarnya.

Company | Perusahaan *

Email *

Name | Nama *

Position | Jabatan *

How would you rate our work process in terms of timeliness?
Bagaimanakah Anda mengevaluasi proses pekerjaan kami dari segi ketepatan waktu ?

Timeliness Satisfaction Level | Tingkat Kepuasan Ketepatan Waktu *

	Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak Puas	Satisfied \| Puas	Very Satisfied \| Sangat Puas
Submission of price quotation \| Pengiriman penawaran harga	Very Dissatisfied \| Sangat Tidak PuasSubmission of price quotation \| Pengiriman penawaran harga Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasSubmission of price quotation \| Pengiriman penawaran harga Dissatisfied \| Tidak Puas	Satisfied \| PuasSubmission of price quotation \| Pengiriman penawaran harga Satisfied \| Puas	Very Satisfied \| Sangat PuasSubmission of price quotation \| Pengiriman penawaran harga Very Satisfied \| Sangat Puas
Service performance \| Pelayanan	Very Dissatisfied \| Sangat Tidak PuasService performance \| Pelayanan Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasService performance \| Pelayanan Dissatisfied \| Tidak Puas	Satisfied \| PuasService performance \| Pelayanan Satisfied \| Puas	Very Satisfied \| Sangat PuasService performance \| Pelayanan Very Satisfied \| Sangat Puas
Issuance of billing \| Pengiriman Penagihan	Very Dissatisfied \| Sangat Tidak PuasIssuance of billing \| Pengiriman Penagihan Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasIssuance of billing \| Pengiriman Penagihan Dissatisfied \| Tidak Puas	Satisfied \| PuasIssuance of billing \| Pengiriman Penagihan Satisfied \| Puas	Very Satisfied \| Sangat PuasIssuance of billing \| Pengiriman Penagihan Very Satisfied \| Sangat Puas

Tingkat mind Importance

Timeliness Importance Level | Tingkat Kepentingan Ketepatan Waktu *

	Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak Penting	Important \| Penting	Very Important \| Sangat Penting
Submission of price quotation \| Pengiriman penawaran harga	Not Important at All \| Sangat Tidak PentingSubmission of price quotation \| Pengiriman penawaran harga Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingSubmission of price quotation \| Pengiriman penawaran harga Not Important \| Tidak Penting	Important \| PentingSubmission of price quotation \| Pengiriman penawaran harga Important \| Penting	Very Important \| Sangat PentingSubmission of price quotation \| Pengiriman penawaran harga Very Important \| Sangat Penting
Service performance \| Pelayanan	Not Important at All \| Sangat Tidak PentingService performance \| Pelayanan Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingService performance \| Pelayanan Not Important \| Tidak Penting	Important \| PentingService performance \| Pelayanan Important \| Penting	Very Important \| Sangat PentingService performance \| Pelayanan Very Important \| Sangat Penting
Issuance of billing \| Pengiriman Penagihan	Not Important at All \| Sangat Tidak PentingIssuance of billing \| Pengiriman Penagihan Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingIssuance of billing \| Pengiriman Penagihan Not Important \| Tidak Penting	Important \| PentingIssuance of billing \| Pengiriman Penagihan Important \| Penting	Very Important \| Sangat PentingIssuance of billing \| Pengiriman Penagihan Very Important \| Sangat Penting

How would you evaluate our work quality in the following areas?
Bagaimanakah Anda mengevaluasi kualitas kerja kami dalam bidang-bidang berikut

Work Quality Satisfaction Level | Tingkat Kepuasan Kualitas Kerja *

	Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak Puas	Satisfied \| Puas	Very Satisfied \| Sangat Puas
Accuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya	Very Dissatisfied \| Sangat Tidak PuasAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Dissatisfied \| Tidak Puas	Satisfied \| PuasAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Satisfied \| Puas	Very Satisfied \| Sangat PuasAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Very Satisfied \| Sangat Puas
Accuracy of billing computations \| Akurasi perhitungan penagihan	Very Dissatisfied \| Sangat Tidak PuasAccuracy of billing computations \| Akurasi perhitungan penagihan Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasAccuracy of billing computations \| Akurasi perhitungan penagihan Dissatisfied \| Tidak Puas	Satisfied \| PuasAccuracy of billing computations \| Akurasi perhitungan penagihan Satisfied \| Puas	Very Satisfied \| Sangat PuasAccuracy of billing computations \| Akurasi perhitungan penagihan Very Satisfied \| Sangat Puas
Service performance \| Pelayanan	Very Dissatisfied \| Sangat Tidak PuasService performance \| Pelayanan Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasService performance \| Pelayanan Dissatisfied \| Tidak Puas	Satisfied \| PuasService performance \| Pelayanan Satisfied \| Puas	Very Satisfied \| Sangat PuasService performance \| Pelayanan Very Satisfied \| Sangat Puas

Work Quality Importance Level | Tingkat Kepentingan Kualitas Kerja *

	Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak Penting	Important \| Penting	Very Important \| Sangat Penting
Accuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya	Not Important at All \| Sangat Tidak PentingAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Not Important \| Tidak Penting	Important \| PentingAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Important \| Penting	Very Important \| Sangat PentingAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Very Important \| Sangat Penting
Accuracy of billing computations \| Akurasi perhitungan penagihan	Not Important at All \| Sangat Tidak PentingAccuracy of billing computations \| Akurasi perhitungan penagihan Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingAccuracy of billing computations \| Akurasi perhitungan penagihan Not Important \| Tidak Penting	Important \| PentingAccuracy of billing computations \| Akurasi perhitungan penagihan Important \| Penting	Very Important \| Sangat PentingAccuracy of billing computations \| Akurasi perhitungan penagihan Very Important \| Sangat Penting
Service performance \| Pelayanan	Not Important at All \| Sangat Tidak PentingService performance \| Pelayanan Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingService performance \| Pelayanan Not Important \| Tidak Penting	Important \| PentingService performance \| Pelayanan Important \| Penting	Very Important \| Sangat PentingService performance \| Pelayanan Very Important \| Sangat Penting

How would you assess our Project Manager’s performance?
Bagaimanakah menurut Anda tentang kinerja dari Project Manager kami?

PM's Performance Satisfaction Level | Tingkat Kepuasan Kinerja PM *

	Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak Puas	Satisfied \| Puas	Very Satisfied \| Sangat Puas
Responsiveness \| Responsivitas	Very Dissatisfied \| Sangat Tidak PuasResponsiveness \| Responsivitas Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasResponsiveness \| Responsivitas Dissatisfied \| Tidak Puas	Satisfied \| PuasResponsiveness \| Responsivitas Satisfied \| Puas	Very Satisfied \| Sangat PuasResponsiveness \| Responsivitas Very Satisfied \| Sangat Puas
Transparency \| Keterbukaan	Very Dissatisfied \| Sangat Tidak PuasTransparency \| Keterbukaan Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasTransparency \| Keterbukaan Dissatisfied \| Tidak Puas	Satisfied \| PuasTransparency \| Keterbukaan Satisfied \| Puas	Very Satisfied \| Sangat PuasTransparency \| Keterbukaan Very Satisfied \| Sangat Puas
Problem identification skills \| Kemampuan identifikasi masalah	Very Dissatisfied \| Sangat Tidak PuasProblem identification skills \| Kemampuan identifikasi masalah Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasProblem identification skills \| Kemampuan identifikasi masalah Dissatisfied \| Tidak Puas	Satisfied \| PuasProblem identification skills \| Kemampuan identifikasi masalah Satisfied \| Puas	Very Satisfied \| Sangat PuasProblem identification skills \| Kemampuan identifikasi masalah Very Satisfied \| Sangat Puas
Ability to find solutions \| Kemampuan mencari solusi	Very Dissatisfied \| Sangat Tidak PuasAbility to find solutions \| Kemampuan mencari solusi Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasAbility to find solutions \| Kemampuan mencari solusi Dissatisfied \| Tidak Puas	Satisfied \| PuasAbility to find solutions \| Kemampuan mencari solusi Satisfied \| Puas	Very Satisfied \| Sangat PuasAbility to find solutions \| Kemampuan mencari solusi Very Satisfied \| Sangat Puas

PM's Performance Importance Level | Tingkat Kepentingan Kinerja PM *

	Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak Penting	Important \| Penting	Very Important \| Sangat Penting
Responsiveness \| Responsivitas	Not Important at All \| Sangat Tidak PentingResponsiveness \| Responsivitas Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingResponsiveness \| Responsivitas Not Important \| Tidak Penting	Important \| PentingResponsiveness \| Responsivitas Important \| Penting	Very Important \| Sangat PentingResponsiveness \| Responsivitas Very Important \| Sangat Penting
Transparency \| Keterbukaan	Not Important at All \| Sangat Tidak PentingTransparency \| Keterbukaan Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingTransparency \| Keterbukaan Not Important \| Tidak Penting	Important \| PentingTransparency \| Keterbukaan Important \| Penting	Very Important \| Sangat PentingTransparency \| Keterbukaan Very Important \| Sangat Penting
Problem identification skills \| Kemampuan identifikasi masalah	Not Important at All \| Sangat Tidak PentingProblem identification skills \| Kemampuan identifikasi masalah Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingProblem identification skills \| Kemampuan identifikasi masalah Not Important \| Tidak Penting	Important \| PentingProblem identification skills \| Kemampuan identifikasi masalah Important \| Penting	Very Important \| Sangat PentingProblem identification skills \| Kemampuan identifikasi masalah Very Important \| Sangat Penting
Ability to find solutions \| Kemampuan mencari solusi	Not Important at All \| Sangat Tidak PentingAbility to find solutions \| Kemampuan mencari solusi Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingAbility to find solutions \| Kemampuan mencari solusi Not Important \| Tidak Penting	Important \| PentingAbility to find solutions \| Kemampuan mencari solusi Important \| Penting	Very Important \| Sangat PentingAbility to find solutions \| Kemampuan mencari solusi Very Important \| Sangat Penting

What is your opinion of our service?
Apa pendapat Anda terhadap pelayanan kami?

Service Satisfaction Level | Tingkat Kepuasan Pelayanan *

	Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak Puas	Satisfied \| Puas	Very Satisfied \| Sangat Puas
Possesses comprehensive knowledge of wastewater treatment processes \| Memiliki pengetahuan yang lengkap mengenai pengolahan air limbah	Very Dissatisfied \| Sangat Tidak PuasPossesses comprehensive knowledge of wastewater treatment processes \| Memiliki pengetahuan yang lengkap mengenai pengolahan air limbah Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasPossesses comprehensive knowledge of wastewater treatment processes \| Memiliki pengetahuan yang lengkap mengenai pengolahan air limbah Dissatisfied \| Tidak Puas	Satisfied \| PuasPossesses comprehensive knowledge of wastewater treatment processes \| Memiliki pengetahuan yang lengkap mengenai pengolahan air limbah Satisfied \| Puas	Very Satisfied \| Sangat PuasPossesses comprehensive knowledge of wastewater treatment processes \| Memiliki pengetahuan yang lengkap mengenai pengolahan air limbah Very Satisfied \| Sangat Puas
Demonstrates strong understanding of customer issues \| Mengerti dengan baik permasalahan pelanggan	Very Dissatisfied \| Sangat Tidak PuasDemonstrates strong understanding of customer issues \| Mengerti dengan baik permasalahan pelanggan Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasDemonstrates strong understanding of customer issues \| Mengerti dengan baik permasalahan pelanggan Dissatisfied \| Tidak Puas	Satisfied \| PuasDemonstrates strong understanding of customer issues \| Mengerti dengan baik permasalahan pelanggan Satisfied \| Puas	Very Satisfied \| Sangat PuasDemonstrates strong understanding of customer issues \| Mengerti dengan baik permasalahan pelanggan Very Satisfied \| Sangat Puas
Provides effective solutions to customer problems \| Mampu memberi solusi terhadap masalah pelanggan	Very Dissatisfied \| Sangat Tidak PuasProvides effective solutions to customer problems \| Mampu memberi solusi terhadap masalah pelanggan Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasProvides effective solutions to customer problems \| Mampu memberi solusi terhadap masalah pelanggan Dissatisfied \| Tidak Puas	Satisfied \| PuasProvides effective solutions to customer problems \| Mampu memberi solusi terhadap masalah pelanggan Satisfied \| Puas	Very Satisfied \| Sangat PuasProvides effective solutions to customer problems \| Mampu memberi solusi terhadap masalah pelanggan Very Satisfied \| Sangat Puas
Easily accessible via phone and email \| Mudah dihubungi melalui telepon dan email	Very Dissatisfied \| Sangat Tidak PuasEasily accessible via phone and email \| Mudah dihubungi melalui telepon dan email Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasEasily accessible via phone and email \| Mudah dihubungi melalui telepon dan email Dissatisfied \| Tidak Puas	Satisfied \| PuasEasily accessible via phone and email \| Mudah dihubungi melalui telepon dan email Satisfied \| Puas	Very Satisfied \| Sangat PuasEasily accessible via phone and email \| Mudah dihubungi melalui telepon dan email Very Satisfied \| Sangat Puas
Responsive to additional tasks or requests \| Responsif terhadap pekerjaan tambahan	Very Dissatisfied \| Sangat Tidak PuasResponsive to additional tasks or requests \| Responsif terhadap pekerjaan tambahan Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasResponsive to additional tasks or requests \| Responsif terhadap pekerjaan tambahan Dissatisfied \| Tidak Puas	Satisfied \| PuasResponsive to additional tasks or requests \| Responsif terhadap pekerjaan tambahan Satisfied \| Puas	Very Satisfied \| Sangat PuasResponsive to additional tasks or requests \| Responsif terhadap pekerjaan tambahan Very Satisfied \| Sangat Puas

Service Importance Level | Tingkat Kepentingan Pelayanan *

	Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak Penting	Important \| Penting	Very Important \| Sangat Penting
Possesses comprehensive knowledge of wastewater treatment processes \| Memiliki pengetahuan yang lengkap mengenai pengolahan air limbah	Not Important at All \| Sangat Tidak PentingPossesses comprehensive knowledge of wastewater treatment processes \| Memiliki pengetahuan yang lengkap mengenai pengolahan air limbah Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingPossesses comprehensive knowledge of wastewater treatment processes \| Memiliki pengetahuan yang lengkap mengenai pengolahan air limbah Not Important \| Tidak Penting	Important \| PentingPossesses comprehensive knowledge of wastewater treatment processes \| Memiliki pengetahuan yang lengkap mengenai pengolahan air limbah Important \| Penting	Very Important \| Sangat PentingPossesses comprehensive knowledge of wastewater treatment processes \| Memiliki pengetahuan yang lengkap mengenai pengolahan air limbah Very Important \| Sangat Penting
Demonstrates strong understanding of customer issues \| Mengerti dengan baik permasalahan pelanggan	Not Important at All \| Sangat Tidak PentingDemonstrates strong understanding of customer issues \| Mengerti dengan baik permasalahan pelanggan Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingDemonstrates strong understanding of customer issues \| Mengerti dengan baik permasalahan pelanggan Not Important \| Tidak Penting	Important \| PentingDemonstrates strong understanding of customer issues \| Mengerti dengan baik permasalahan pelanggan Important \| Penting	Very Important \| Sangat PentingDemonstrates strong understanding of customer issues \| Mengerti dengan baik permasalahan pelanggan Very Important \| Sangat Penting
Provides effective solutions to customer problems \| Mampu memberi solusi terhadap masalah pelanggan	Not Important at All \| Sangat Tidak PentingProvides effective solutions to customer problems \| Mampu memberi solusi terhadap masalah pelanggan Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingProvides effective solutions to customer problems \| Mampu memberi solusi terhadap masalah pelanggan Not Important \| Tidak Penting	Important \| PentingProvides effective solutions to customer problems \| Mampu memberi solusi terhadap masalah pelanggan Important \| Penting	Very Important \| Sangat PentingProvides effective solutions to customer problems \| Mampu memberi solusi terhadap masalah pelanggan Very Important \| Sangat Penting
Easily accessible via phone and email \| Mudah dihubungi melalui telepon dan email	Not Important at All \| Sangat Tidak PentingEasily accessible via phone and email \| Mudah dihubungi melalui telepon dan email Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingEasily accessible via phone and email \| Mudah dihubungi melalui telepon dan email Not Important \| Tidak Penting	Important \| PentingEasily accessible via phone and email \| Mudah dihubungi melalui telepon dan email Important \| Penting	Very Important \| Sangat PentingEasily accessible via phone and email \| Mudah dihubungi melalui telepon dan email Very Important \| Sangat Penting
Responsive to additional tasks or requests \| Responsif terhadap pekerjaan tambahan	Not Important at All \| Sangat Tidak PentingResponsive to additional tasks or requests \| Responsif terhadap pekerjaan tambahan Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingResponsive to additional tasks or requests \| Responsif terhadap pekerjaan tambahan Not Important \| Tidak Penting	Important \| PentingResponsive to additional tasks or requests \| Responsif terhadap pekerjaan tambahan Important \| Penting	Very Important \| Sangat PentingResponsive to additional tasks or requests \| Responsif terhadap pekerjaan tambahan Very Important \| Sangat Penting

How would you rate the outcomes of our work?
Bagaimanakah menurut Anda tentang hasil kerja kami ?

Outcomes Satisfaction Level | Tingkat Kepuasan Hasil Kerja *

	Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak Puas	Satisfied \| Puas	Very Satisfied \| Sangat Puas
\| Ketepatan jangka waktu penyelesaian	Very Dissatisfied \| Sangat Tidak Puas\| Ketepatan jangka waktu penyelesaian Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak Puas\| Ketepatan jangka waktu penyelesaian Dissatisfied \| Tidak Puas	Satisfied \| Puas\| Ketepatan jangka waktu penyelesaian Satisfied \| Puas	Very Satisfied \| Sangat Puas\| Ketepatan jangka waktu penyelesaian Very Satisfied \| Sangat Puas
\| Kesesuaian dengan anggaran	Very Dissatisfied \| Sangat Tidak Puas\| Kesesuaian dengan anggaran Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak Puas\| Kesesuaian dengan anggaran Dissatisfied \| Tidak Puas	Satisfied \| Puas\| Kesesuaian dengan anggaran Satisfied \| Puas	Very Satisfied \| Sangat Puas\| Kesesuaian dengan anggaran Very Satisfied \| Sangat Puas
\| Kualitas Proyek	Very Dissatisfied \| Sangat Tidak Puas\| Kualitas Proyek Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak Puas\| Kualitas Proyek Dissatisfied \| Tidak Puas	Satisfied \| Puas\| Kualitas Proyek Satisfied \| Puas	Very Satisfied \| Sangat Puas\| Kualitas Proyek Very Satisfied \| Sangat Puas
\| Kualitas Pekerja	Very Dissatisfied \| Sangat Tidak Puas\| Kualitas Pekerja Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak Puas\| Kualitas Pekerja Dissatisfied \| Tidak Puas	Satisfied \| Puas\| Kualitas Pekerja Satisfied \| Puas	Very Satisfied \| Sangat Puas\| Kualitas Pekerja Very Satisfied \| Sangat Puas

Outcomes Importance Level | Tingkat Kepentingan Hasil Kerja *

	Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak Penting	Important \| Penting	Very Important \| Sangat Penting
Timeliness of project completion \| Ketepatan jangka waktu penyelesaian	Not Important at All \| Sangat Tidak PentingTimeliness of project completion \| Ketepatan jangka waktu penyelesaian Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingTimeliness of project completion \| Ketepatan jangka waktu penyelesaian Not Important \| Tidak Penting	Important \| PentingTimeliness of project completion \| Ketepatan jangka waktu penyelesaian Important \| Penting	Very Important \| Sangat PentingTimeliness of project completion \| Ketepatan jangka waktu penyelesaian Very Important \| Sangat Penting
Compliance with the budget \| Kesesuaian dengan anggaran	Not Important at All \| Sangat Tidak PentingCompliance with the budget \| Kesesuaian dengan anggaran Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingCompliance with the budget \| Kesesuaian dengan anggaran Not Important \| Tidak Penting	Important \| PentingCompliance with the budget \| Kesesuaian dengan anggaran Important \| Penting	Very Important \| Sangat PentingCompliance with the budget \| Kesesuaian dengan anggaran Very Important \| Sangat Penting
Project quality \| Kualitas Proyek	Not Important at All \| Sangat Tidak PentingProject quality \| Kualitas Proyek Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingProject quality \| Kualitas Proyek Not Important \| Tidak Penting	Important \| PentingProject quality \| Kualitas Proyek Important \| Penting	Very Important \| Sangat PentingProject quality \| Kualitas Proyek Very Important \| Sangat Penting
Quality of personnel \| Kualitas Pekerja	Not Important at All \| Sangat Tidak PentingQuality of personnel \| Kualitas Pekerja Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingQuality of personnel \| Kualitas Pekerja Not Important \| Tidak Penting	Important \| PentingQuality of personnel \| Kualitas Pekerja Important \| Penting	Very Important \| Sangat PentingQuality of personnel \| Kualitas Pekerja Very Important \| Sangat Penting

During your time working with us, have you ever experienced dissatisfaction that resulted in changes to the implementation plans for activities in your company?
Selama bekerja sama dengan kami, pernahkah Anda mengalami ketidakpuasan sehingga menyebabkan adanya perubahan rencana pelaksanaan kegiatan di perusahaan anda?

During your time working with us, have you ever experienced dissatisfaction that resulted in changes to the implementation plans for activities in your company? *

What comes to your mind when you hear ‘PT Ecowater Technology Indonesia’? (Please complete the sentence below.)
Apa yang terlintas di pikiran Anda bila mendengar kata “PT. Ecowater Technology Indonesia” (lengkapi kalimat di bawah ini).

What comes to your mind when you hear ‘PT Ecowater Technology Indonesia’? *

Would you recommend PT Ecowater Technology Indonesia to your professional network?
Maukah Anda merekomendasikan PT. Ecowater Technology Indonesia kepada relasi-relasi Anda yang lain?

Would you recommend PT Ecowater Technology Indonesia *

Yes | Ya
Subject to the situation | Tergantung Situasi
No | Tidak

Do you have any suggestions or criticisms that reflect your needs and expectations as a customer—so that we may implement improvements to our performance and service quality?
Apakah ada saran dan kritik yang menyiratkan kebutuhan dan harapan anda sebagai pelanggan untuk dapat kami terapkan terhadap peningkatan kinerja dan mutu pelayanan kami?

Suggestion or critisms *

What are your expectations for PT Ecowater Technology Indonesia?
Apa harapan anda untuk PT Ecowater Technology Indonesia?

Expectation for PT Ecowatertech *

	Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak Puas	Satisfied \| Puas	Very Satisfied \| Sangat Puas
Submission of price quotation \| Pengiriman penawaran harga	Very Dissatisfied \| Sangat Tidak PuasSubmission of price quotation \| Pengiriman penawaran harga Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasSubmission of price quotation \| Pengiriman penawaran harga Dissatisfied \| Tidak Puas	Satisfied \| PuasSubmission of price quotation \| Pengiriman penawaran harga Satisfied \| Puas	Very Satisfied \| Sangat PuasSubmission of price quotation \| Pengiriman penawaran harga Very Satisfied \| Sangat Puas
Service performance \| Pelayanan	Very Dissatisfied \| Sangat Tidak PuasService performance \| Pelayanan Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasService performance \| Pelayanan Dissatisfied \| Tidak Puas	Satisfied \| PuasService performance \| Pelayanan Satisfied \| Puas	Very Satisfied \| Sangat PuasService performance \| Pelayanan Very Satisfied \| Sangat Puas
Issuance of billing \| Pengiriman Penagihan	Very Dissatisfied \| Sangat Tidak PuasIssuance of billing \| Pengiriman Penagihan Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasIssuance of billing \| Pengiriman Penagihan Dissatisfied \| Tidak Puas	Satisfied \| PuasIssuance of billing \| Pengiriman Penagihan Satisfied \| Puas	Very Satisfied \| Sangat PuasIssuance of billing \| Pengiriman Penagihan Very Satisfied \| Sangat Puas

	Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak Penting	Important \| Penting	Very Important \| Sangat Penting
Submission of price quotation \| Pengiriman penawaran harga	Not Important at All \| Sangat Tidak PentingSubmission of price quotation \| Pengiriman penawaran harga Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingSubmission of price quotation \| Pengiriman penawaran harga Not Important \| Tidak Penting	Important \| PentingSubmission of price quotation \| Pengiriman penawaran harga Important \| Penting	Very Important \| Sangat PentingSubmission of price quotation \| Pengiriman penawaran harga Very Important \| Sangat Penting
Service performance \| Pelayanan	Not Important at All \| Sangat Tidak PentingService performance \| Pelayanan Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingService performance \| Pelayanan Not Important \| Tidak Penting	Important \| PentingService performance \| Pelayanan Important \| Penting	Very Important \| Sangat PentingService performance \| Pelayanan Very Important \| Sangat Penting
Issuance of billing \| Pengiriman Penagihan	Not Important at All \| Sangat Tidak PentingIssuance of billing \| Pengiriman Penagihan Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingIssuance of billing \| Pengiriman Penagihan Not Important \| Tidak Penting	Important \| PentingIssuance of billing \| Pengiriman Penagihan Important \| Penting	Very Important \| Sangat PentingIssuance of billing \| Pengiriman Penagihan Very Important \| Sangat Penting

	Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak Puas	Satisfied \| Puas	Very Satisfied \| Sangat Puas
Accuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya	Very Dissatisfied \| Sangat Tidak PuasAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Dissatisfied \| Tidak Puas	Satisfied \| PuasAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Satisfied \| Puas	Very Satisfied \| Sangat PuasAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Very Satisfied \| Sangat Puas
Accuracy of billing computations \| Akurasi perhitungan penagihan	Very Dissatisfied \| Sangat Tidak PuasAccuracy of billing computations \| Akurasi perhitungan penagihan Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasAccuracy of billing computations \| Akurasi perhitungan penagihan Dissatisfied \| Tidak Puas	Satisfied \| PuasAccuracy of billing computations \| Akurasi perhitungan penagihan Satisfied \| Puas	Very Satisfied \| Sangat PuasAccuracy of billing computations \| Akurasi perhitungan penagihan Very Satisfied \| Sangat Puas
Service performance \| Pelayanan	Very Dissatisfied \| Sangat Tidak PuasService performance \| Pelayanan Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasService performance \| Pelayanan Dissatisfied \| Tidak Puas	Satisfied \| PuasService performance \| Pelayanan Satisfied \| Puas	Very Satisfied \| Sangat PuasService performance \| Pelayanan Very Satisfied \| Sangat Puas

	Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak Penting	Important \| Penting	Very Important \| Sangat Penting
Accuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya	Not Important at All \| Sangat Tidak PentingAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Not Important \| Tidak Penting	Important \| PentingAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Important \| Penting	Very Important \| Sangat PentingAccuracy of volume and cost calculations \| Akurasi perhitungan volume/biaya Very Important \| Sangat Penting
Accuracy of billing computations \| Akurasi perhitungan penagihan	Not Important at All \| Sangat Tidak PentingAccuracy of billing computations \| Akurasi perhitungan penagihan Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingAccuracy of billing computations \| Akurasi perhitungan penagihan Not Important \| Tidak Penting	Important \| PentingAccuracy of billing computations \| Akurasi perhitungan penagihan Important \| Penting	Very Important \| Sangat PentingAccuracy of billing computations \| Akurasi perhitungan penagihan Very Important \| Sangat Penting
Service performance \| Pelayanan	Not Important at All \| Sangat Tidak PentingService performance \| Pelayanan Not Important at All \| Sangat Tidak Penting	Not Important \| Tidak PentingService performance \| Pelayanan Not Important \| Tidak Penting	Important \| PentingService performance \| Pelayanan Important \| Penting	Very Important \| Sangat PentingService performance \| Pelayanan Very Important \| Sangat Penting

	Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak Puas	Satisfied \| Puas	Very Satisfied \| Sangat Puas
Responsiveness \| Responsivitas	Very Dissatisfied \| Sangat Tidak PuasResponsiveness \| Responsivitas Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasResponsiveness \| Responsivitas Dissatisfied \| Tidak Puas	Satisfied \| PuasResponsiveness \| Responsivitas Satisfied \| Puas	Very Satisfied \| Sangat PuasResponsiveness \| Responsivitas Very Satisfied \| Sangat Puas
Transparency \| Keterbukaan	Very Dissatisfied \| Sangat Tidak PuasTransparency \| Keterbukaan Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasTransparency \| Keterbukaan Dissatisfied \| Tidak Puas	Satisfied \| PuasTransparency \| Keterbukaan Satisfied \| Puas	Very Satisfied \| Sangat PuasTransparency \| Keterbukaan Very Satisfied \| Sangat Puas
Problem identification skills \| Kemampuan identifikasi masalah	Very Dissatisfied \| Sangat Tidak PuasProblem identification skills \| Kemampuan identifikasi masalah Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasProblem identification skills \| Kemampuan identifikasi masalah Dissatisfied \| Tidak Puas	Satisfied \| PuasProblem identification skills \| Kemampuan identifikasi masalah Satisfied \| Puas	Very Satisfied \| Sangat PuasProblem identification skills \| Kemampuan identifikasi masalah Very Satisfied \| Sangat Puas
Ability to find solutions \| Kemampuan mencari solusi	Very Dissatisfied \| Sangat Tidak PuasAbility to find solutions \| Kemampuan mencari solusi Very Dissatisfied \| Sangat Tidak Puas	Dissatisfied \| Tidak PuasAbility to find solutions \| Kemampuan mencari solusi Dissatisfied \| Tidak Puas	Satisfied \| PuasAbility to find solutions \| Kemampuan mencari solusi Satisfied \| Puas	Very Satisfied \| Sangat PuasAbility to find solutions \| Kemampuan mencari solusi Very Satisfied \| Sangat Puas